Webinar
Personalization Matters
Elevating Customer Engagement Along the Journey
11 AM CET to 4 PM CET, Europe
6th May 2025
✦ About The Event
In the current digital landscape, one-size-fits-all customer experiences just don’t meet expectations anymore. Customers desire personalization—customized solutions, prompt interactions, and significant connections that address their individual needs. How can businesses successfully provide personalized experiences through various channels and touchpoints?
Join us on 6th May 2025, for an engaging webinar that will delve into the vital importance of personalization in boosting customer engagement at every stage of their journey. Experts in the field will discuss strategies, tools, and real-life examples to illustrate how personalized experiences foster loyalty and boost conversion rates.
What to Expect
Expert
Insights
Get valuable insights from industry leaders on how personalization enhances customer engagement and builds loyalty.
Real World
Examples
Explore real-world examples and innovative technologies that empower businesses to craft personalized customer experiences.
Effective
Strategies
Discover how to successfully implement and expand personalization initiatives across various industries and markets. Experiences foster loyalty and boost conversion rates.
Event Highlights:
Topics to be covered
Why personalization matters: Trends, data, and customer expectations in 2025
ROI of personalized customer experiences
Success stories from industries like retail, banking, telecom, and healthcare.
KPIs for evaluating the effectiveness of personalization efforts.
Emerging technologies and innovations shaping the next generation of customer engagement.
Balancing personalization with customer trust and privacy regulations (e.g., GDPR, CCPA).
Creating seamless experiences across websites, apps, and in-store.
Mapping the Customer Journey
Success stories from industries like retail, banking, telecom, and healthcare.
Leveraging AI to predict customer needs and behaviour
Personalization at scale: Challenges and solutions.
Who should attend?
CXOs, VPs, Directors, Heads, & Managers of:
- Chief Customer Officer (CCO)
- Head of Customer Experience (CX)
- Customer Engagement Manager
- Chief Marketing Officer (CMO)
- Digital Marketing Manager
- Marketing Automation Specialist
- Sales Enablement Manager
- Chief Product Officer (CPO)
- Product Manager
- Innovation Strategist
- Chief Technology Officer (CTO)
- AI Solutions Architect
- Data Scientist
- Personalization Technology Consultant
- Chief Data Officer (CDO)
- Customer Insights Analyst
- Business Strategist
- Retail Operations Manager
- Digital Banking Specialist
- Telecom Customer Retention Lead
- Healthcare Patient
- Experience Coordinator
Industries Attending:
- Retail & E-commerce
- Banking & Financial Services
- Telecommunications
- Healthcare
- Travel & Hospitality
- Education & EdTech
- Technology & Software
- Media & Entertainment
- Automotive
- Energy & Utilities